EXCHANGE AND RETURNS

 

Shopping at FRENCHPAKS is pretty comfortable. In case the article does not fit you or in case you don’t like it, just send it back to us within 15 days after you received it.

We will exchange or reimburse all articles which are returned in their original packaging and which have not been worn.

Due to hygene reasons and following the French law of consumer protection, we are not allowed to reimburse or exchange articles which have been worn or which have been washed.

 

PROCEDURE IN CASE OF EXCHANGE OR RETURN

If you want to return an article in order to have it exchanged or reimbursed, please print this form and fill it in. Send it together with the article to : F VISSOUARN - FRENCH SPORTSWEAR BRANDS, B.P. 70046, F-78630 Orgeval, France.

In case you want to exchange your article against a more expensive one, we will issue an electronic voucher with the value of the returned article. Please redeem this voucher when ordering the new article.

In case you want to exchange your article against a less expensive one, we will credit your credit card or paypal account with the difference.

Your exchange or return will be processed as soon as we receive it in our premises. Any reimbursement will take place latest 5 days after reception of your return.

In a guarantee case, we will also reimburse the return postage paid by you.


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